Tripp Lake was quoted in an Information Week article, “Outsourcing contracts weren't built for AI. CIOs are renegotiating now."
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Tripp Lake was quoted in an Information Week article, “Outsourcing contracts weren't built for AI. CIOs are renegotiating now,” discussing how AI’s means of achieving productivity gains create gaps in traditional outsourcing contracts, prompting CIOs to renegotiate, revise governance, and reconsider risk. "Five contract areas need updating," explained Tripp Lake:
- AI tool disclosure so buyers know what's running on their work.
- Explicit prohibitions on using client data for model training.
- IP ownership clauses that extend to AI-generated outputs.
- Liability frameworks for AI errors and hallucinations.
- Productivity-sharing clauses that prevent providers from capturing all efficiency gains.
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Contacts
