Greg Ewing was recently quoted in the American Banker article, "AI use in customer service faces legal challenges that could hit banks,”
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Greg Ewing was recently quoted in the American Banker article, “AI use in customer service faces legal challenges that could hit banks,” providing insight into the necessity for precision when using AI technology within online business platforms. When discussing a communication error delivered by an AI chatbot for the airline Air Canada, Greg states, “ This is not a unique circumstance…It's only unique because of who actually wrote the words.”
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